Privacy Policy

1. About this policy

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with us, including when you use our website and our travel concierge services.
By using our services or providing your personal information to us, you agree to this Privacy Policy.

2. Who we are

This website and the services described in this policy are provided by The Travel Co Group Pty Ltd (ABN 42692944031) trading as My World Travel Co. (“we”, “us”, “our”).
If you have any questions about this policy or how we handle your personal information, you can contact us at:

• Email: info@mwtc.com.au
• Phone: +61 7 3399 5727

3. What personal information we collect

The types of personal information we collect depend on how you interact with us, but may include:

• Identification details: name, title, date of birth, gender, nationality, passport and visa details, frequent flyer numbers.
• Contact details: email address, phone number, postal address, emergency contact details.
• Travel information: destinations and dates, accommodation and transport preferences, loyalty program details, activities and experiences of interest.
• Booking and payment details: booking history, invoice details, and limited payment information (note: card details are normally processed directly by our payment providers and not stored by us).
• Sensitive information (only where necessary and with your consent): health or mobility information relevant to your travel (e.g. assistance needs, medical conditions, allergies), and dietary requirements that may reveal health or religious information.
• Technical and usage information: IP address, device information, browser type, pages viewed, referring pages, and interactions with our website, emails and online ads (e.g. via cookies, pixels and analytics tools).
• Communication records: enquiries, feedback, complaints, and other correspondence with you (phone, email, messaging, social media).

4. How we collect personal information

We may collect personal information:

• Directly from you when you contact us, request a quote, complete an enquiry form, sign up to our mailing list, make a booking, or otherwise interact with us (including by phone, email, in‑person or via social media).
• Through our website and online services via forms, cookies, pixels, analytics and similar technologies.
• From third parties involved in your travel, such as airlines, cruise lines, hotels, tour operators, destination management companies and insurers, where that information is necessary to manage your booking.
• From your authorised representatives (e.g. family members, companions, corporate travel coordinators) where they provide information on your behalf.
• From publicly available sources, or where otherwise permitted or required by law.

If you provide us with personal information about someone else, you must ensure that you have their permission to do so and that they have been made aware of this Privacy Policy.

5. Why we collect and use personal information

We collect, hold, use and disclose personal information for purposes including:

• Providing our travel and related services, including planning, organising and managing your travel arrangements and experiences.
• Managing bookings, payments, confirmations, ticketing and itineraries.
• Communicating with you about your enquiries, bookings, changes, disruptions and post‑travel follow up.
• Personalising your travel experiences based on your stated preferences and past travel history.
• Complying with legal and regulatory requirements, including immigration, customs, tax and accounting obligations.
• Managing risks, detecting and preventing fraud, and ensuring the security of our systems and data.
• Operating, maintaining and improving our website, digital services and customer experience, including analytics and user testing.
• Marketing our services, promotions, events and content that may be of interest to you, including via email, social media and online advertising (where permitted by law and subject to your choices).
• Handling your enquiries, feedback and complaints.

We will not use your personal information for purposes that are materially different from those described in this policy without your consent, unless otherwise permitted or required by law.

6. Legal bases for processing (if applicable to you)

Where laws such as the EU/UK General Data Protection Regulation (GDPR) apply, we rely on one or more of the following legal bases:

• Performance of a contract: to provide our services and manage your bookings and travel arrangements.
• Consent: for certain types of marketing communications, for processing sensitive information, and for some uses of cookies or similar technologies.
• Legitimate interests: to operate and improve our business, communicate with you about our services, perform analytics, and prevent fraud, provided that these interests are not overridden by your rights and interests.
• Legal obligations: to comply with applicable laws, regulations, court orders and requests from government authorities.

7. When we may need your consent

In some situations, we will ask for your express consent before collecting or using your information, for example:

• Collecting, storing or sharing health or mobility information, or other sensitive information needed to arrange special assistance or meet your travel requirements.
• Sending certain types of electronic marketing communications where consent is required by law.
• Using certain cookies or similar technologies that are not strictly necessary for the operation of our website (depending on your location).

You can withdraw your consent at any time by contacting us using the details above.

8. Who we share personal information with

To provide our services and operate our business, we may disclose personal information to:

• Travel suppliers: airlines, cruise lines, rail operators, hotels, resorts, tour operators, destination management companies, transfer providers, activity providers, travel insurers and other suppliers involved in your arrangements.
• Service providers: companies that help us run our business such as website hosting, IT and cloud services, payment processors, CRM and booking platforms, email and marketing platforms, analytics providers, and professional advisors (lawyers, accountants, auditors).
• Business partners: where we work with other travel or experience partners to deliver joint products or promotions (only where necessary and appropriate).
• Government and regulatory authorities, law enforcement agencies and courts where required or authorised by law, or where reasonably necessary to protect our rights, property or safety or that of others.
• Other third parties with your permission or as otherwise disclosed at the time of collection.

We require our service providers to handle personal information in a manner consistent with this Privacy Policy and applicable privacy laws.

9. Overseas disclosures

Because we operate in international travel, your personal information may be disclosed to organisations and authorities located outside Australia, including in countries where your travel arrangements are to be provided and in countries where our service providers and systems are located.
These countries may include (but are not limited to) countries in Europe, Africa, North America, Asia and the Pacific.

Where we disclose personal information overseas, we will take reasonable steps to ensure that the recipient will handle your information in a way that is consistent with this Privacy Policy and applicable privacy laws. In some cases, however, foreign laws may require disclosure to foreign government authorities or may provide different levels of protection.

10. How we protect your personal information

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These measures include:

• Physical and technical safeguards such as access controls, authentication, encryption in transit where appropriate, and secure storage solutions.
• Limiting access to personal information to staff and service providers who need it to perform their duties.
• Staff training and confidentiality obligations.
• Secure destruction or de‑identification of personal information when no longer required, subject to legal retention requirements.

Despite these measures, no system can be completely secure. We cannot guarantee the security of information transmitted to us or stored by us, and you provide your information at your own risk.

11. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy or as required by law. In general, this means:

• Booking and transaction records: retained for the period required under tax, accounting and business record laws.
• Travel documentation (e.g. passport copies) and related operational information: kept only as long as needed to manage your travel and for a reasonable period afterwards for our business records and legal obligations.
• Marketing information: retained until you opt out or until we determine that it is no longer needed, in line with applicable laws and industry practice.
• Technical and analytics data: retained for timeframes set in our analytics and logging tools, which are configured to keep data only as long as necessary for our operational and analytical needs.

If you request deletion of your personal information, we will take reasonable steps to delete or de‑identify it, unless we need to keep it for legal or legitimate business reasons.

12. Your rights and choices

Depending on the laws that apply to you, you may have rights in relation to your personal information, including to:

• Access the personal information we hold about you.
• Request correction of inaccurate, out‑of‑date or incomplete information.
• Request deletion or de‑identification of your information in certain circumstances.
• Object to or restrict particular types of processing, including direct marketing.
• Withdraw consent where you have previously given it.
• Lodge a complaint with a privacy regulator.

To exercise these rights, please contact us using the details in section 2. We may need to verify your identity before responding. Some rights may be subject to exceptions or limitations under applicable law.

If you are in Australia and you are not satisfied with how we have handled your complaint, you may contact the Australian Travel Industry Association (ATIA) (www.atai.travel) (www.atia.travel) for further information about your options.

13. Marketing communications

We may send you marketing communications about our services, experiences and offers that we think may be of interest to you, in accordance with applicable marketing and spam laws.
You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us using the details above. Even if you opt out of marketing, we may still send you non‑marketing messages about your bookings and our ongoing relationship.

14. Cookies, analytics and tracking technologies

Our website and online services may use cookies, pixels, tags, log files and similar technologies to:

• Operate and secure the site.
• Remember your preferences and improve your experience.
• Measure usage, performance and effectiveness of our content and campaigns.
• Deliver and measure personalised advertising on our site and on third‑party platforms.

You can usually control cookies through your browser settings, including by blocking or deleting them. Please note that if you disable certain cookies, some features of our website may not function properly.
Where required by law, we will provide additional information or options (such as consent tools) regarding cookies and similar technologies.

15. Third‑party websites and services

Our website may contain links to third‑party websites, plug‑ins or services. We are not responsible for the privacy practices of those third parties, and their handling of your personal information is governed by their own policies.
We encourage you to read the privacy policies of every website and service you use, especially when making bookings or sharing personal information.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors.
The updated version will be posted on our website with a revised “last updated” date. We encourage you to review this policy periodically to stay informed about how we handle your personal information.

Last updated: 13 August 2026